Support Policy Page
Seller Support Policy:
At Dukandari.pk, we are committed to supporting our sellers throughout their e-commerce journey. Our support policy includes the following:Free Technical Support and Training:
- We provide free technical support and training to help you navigate and utilize our platform effectively. This includes assistance with product listing and addressing any technical issues you may encounter.
Product Listing Assistance:
- Our team offers free help with listing your products to ensure a smooth and efficient setup on Dukandari.pk.
Advertising and Promotion Costs:
- For any seller-specific advertising or promotional requirements beyond what is offered on the platform, the seller will be responsible for the associated costs. This includes any additional marketing or promotional activities outside the scope of our free services.
Main Page Banner:
- If you wish to feature a banner on our main page, a fee of Rs. 1000 applies. The responsibility for providing the banner image lies solely with the seller. Please ensure that the image meets the specified requirements for display.
Our goal is to provide the tools and support you need while allowing you the flexibility to invest in your store's promotion as you see fit. For any inquiries or further assistance, please contact our support team.
Customer Support Policy :
At Dukandari.pk, we are dedicated to providing excellent support to our customers to ensure a positive shopping experience. Our customer support policy includes the following:1. **General Assistance:**
- Our customer support team is available to assist with general inquiries related to the platform, such as account issues, navigation, and other platform-related questions.
2. **Order Issues:**
- For any issues related to orders, including shipping delays or product concerns, customers should contact the seller directly. Dukandari.pk facilitates the connection between customers and sellers but does not handle order fulfillment or product quality concerns.
3. **Product Returns and Exchanges:**
- Product returns and exchanges are managed directly by the seller. Customers are advised to review the seller’s return and exchange policy and contact the seller to resolve any product issues.
4. **Technical Support:**
- Technical issues encountered while using Dukandari.pk can be addressed through our customer support team. We offer assistance with platform-related problems but do not cover issues related to third-party products or services.
5. **Complaint Resolution:**
- If customers have complaints that are not resolved directly by the seller, they can escalate the issue to Dukandari.pk. We will review the situation and facilitate communication to help reach a resolution.
6. **Feedback and Suggestions:**
- We welcome feedback and suggestions to improve our services. Customers can submit their feedback through our support channels, and we will consider it for enhancing the overall shopping experience.
Our aim is to ensure that every customer has a smooth and satisfactory experience while shopping on Dukandari.pk. For any support or assistance, please reach out to our customer support team.
